Refund policy

1. Cancellation Or Modification

If you change your mind about your purchase, please send us an email to cs@tovaraz.com, provide your order number, the modification you would like to make and the reason why. We’ll confirm if the modification or cancellation could be made.

Your order is only able to be cancelled or modified within 3 hours after purchase with the suitable reason and complete information. Otherwise the order is locked for processing and can no longer be cancelled.

Please be informed that: 

  • A management and transaction fee (20% of your total order value) will be applied for the cancellation.
  • We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take much longer to modify your design in this holiday seasons.
  • Orders are locked for processing right after the order is complete so it is impossible to make any adjustments. Please double check all details before completing the order.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

 2. Return & Refund

We do not accept any returns or refunds once the product has been shipped to the carrier.

Due to our warehouse being located overseas, we only provide resend for damaged or wrong products sent due to our mistakes.

If the product you received is not the same as the product on the company's website you may return the item, as specified in Terms of Purchase.

3. Wrong Address Disclaimer

We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse) for orders shipped to the wrong address due to a customer inputting the incorrect address.

Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to work things out. Thank you for considering Tovaraz and if you need further assistance, please don't hesitate to contact us via cs@tovaraz.com